Question 1

How do I book an appointment?

Accepted Answer

Use the appointment slip on this site, message us on WhatsApp at 053 666 7127, or call us. Choose the clinic, the doctor or service, the morning or evening session and your preferred date. Our reception team will contact you to confirm.

Question 2

Where is the complex and what are the opening hours?

Accepted Answer

We are in Al Waha District, Dammam, on Prince Naif bin Abdulaziz Road. Clinics are open Saturday to Thursday from 8:00 AM to 11:59 PM. The emergency department is open around the clock, every day.

Question 3

Is the emergency department open 24/7?

Accepted Answer

Yes. The emergency department operates around the clock, every day of the week, and follows the international triage system. It provides rapid diagnosis and treatment and does not offer inpatient admission. We also have two equipped ambulances.

Question 4

Which departments and clinics do you have?

Accepted Answer

Internal medicine, pediatrics, obstetrics and gynecology, dentistry and orthodontics, dermatology and laser, urology, radiology, laboratory, emergency and ambulance, and employment, municipality and labour medical checks.

Question 5

Can I pay in installments?

Accepted Answer

Yes. Invoice amounts can be paid in installments through approved installment companies. Offers and discounts are available to cash patients only and do not include insurance services.

Question 6

What is the refund policy?

Accepted Answer

A refund can be requested before the service is provided or started, within 7 days of payment. Refunds are processed within 20 working days, with an administrative fee of 10% of a cash invoice or 20% of an installment invoice. After the service is completed, refunds are not available. See the full terms for the exceptions.

Question 7

How long are laser packages valid?

Accepted Answer

Laser package sessions can be used within 6 months of the billing date. If you miss a confirmed appointment, 50% of the session value is deducted.

Question 8

Do you offer medical examinations for employment and labour?

Accepted Answer

Yes. Our labour check department offers approved medical examinations for expatriate and local workers, including iqama examinations, municipality checks for food-handling staff and examinations for household staff and private drivers.

Question 9

Do you work with medical insurance?

Accepted Answer

Some services are provided under medical insurance approvals. Please contact us before your visit to confirm that your insurer and the service you need are covered.

Question 10

Is Excelcare accredited?

Accepted Answer

Yes. Excelcare Medical Complex carries CBAHI accreditation (Saudi Central Board for Accreditation of Healthcare Institutions).

Complete healthcare, to the highest standards of quality

Appointment slip

Departments and clinics

Internal Medicine

Our doctors

Dr. Wafa Ahmad Al Muraidhif

Dr. Zakaria Subhi Nassar

Dr. Magdy Omar Abu AlQasem

Dr. Naiem Anwar Gadelsayed Kalliny

Dr. Manal Ali Mohammed

Dr. Nada Mohamed Idris Adam

Dr. Archana Pushpahaas Raghav

Dr. Eman Ahmed Al Raheen

Dr. Siddig Galal

Dr. Shaimaa Hashim Al Momen

Dr. Majdy Haider

Dr. Safaa Muhammad Abu Mallouh

Dr. Samar Muhammad Ahmed

Dr. Hossam El-Din Mohamed El-Tantawy

Dr. Malak Kamel

Dr. Namitha Humayoon

Dr. Rahaf Abdullah

Dr. Rayan Othman

Why choose Excelcare Medical Complex?

About the complex

Our vision

Our mission

Our goals

Frequently asked questions