Privacy policy

This website is operated by Excelcare Medical Complex, a licensed healthcare facility in Al Waha District, Dammam, Saudi Arabia. In this policy, “we” and “us” mean Excelcare Medical Complex.

We collect only what you type into our forms:

• Booking form: name, mobile number, clinic, doctor or service, session, preferred date and any notes.
• Contact form: name, mobile number, email address and your message.
• Careers form: name, mobile number, email address, position, years of experience, a link to your CV and your message.

Please do not include sensitive medical details in free-text fields. In a medical emergency, call us or go directly to the emergency department instead of using a form.

We use your details to arrange and confirm appointments, to answer your questions, and to consider job applications. We do not use them for unrelated purposes.

Form submissions are delivered to our internal systems and to service providers that process them on our behalf (for example, workflow and messaging tools). We do not sell your data. We may disclose it where the law or a competent authority requires it.

We keep your data only as long as needed for the purpose it was collected for, or as required by law, and apply reasonable technical and organisational measures to protect it.

Under the Saudi Personal Data Protection Law you may ask to access, correct or delete your personal data, or withdraw your consent. Contact us using the details below.

This website may use Google Tag Manager to measure how the site is used. Your browser also stores your language preference. You can clear this at any time from your browser settings.

Questions about this policy: info@xcel-care.com or 053 666 7127.